Appogg Agency for social welfare services (Malta)

The Agency for Social Welfare Services offers a ‘one-stop-shop’ service for community services in Malta. It operates four centres in various parts of Malta for Maltese nationals as well as foreigners. Staff members have received training about trafficking in human beings (THB) for labour exploitation.

During the years that these centres have been operating in the community, they have built and strengthened links with other major entities such as: church parishes, local councils, schools, the Housing Authority, and the Department of Social Security. The services offered vary according to the needs and resources of the particular community.

Officials working in these centres have benefited from one-to-one mentoring by an international IOM expert on THB in 2013. In 2015, they received outreach training on THB from two IOM experts, focusing on THB for labour exploitation. The training included information on human trafficking trends and anti-trafficking policy, the Maltese context, identification of victims of trafficking, interviewing skills and referral and assistance to victims of trafficking.

Aims and objectives of the community services

  • To improve the quality of life of the local community and promote community care
  • To improve the quality of life of children, families and individuals in the community, with particular attention to the most vulnerable and excluded people in the community
  • To bring centralised social welfare services closer to the community
  • To build and enhance formal and informal support networks for the benefit of the most excluded people in the community
  • To promote and enable the process of community development through local participation
  • To strengthen local potential through support, training and collaboration
  • To evaluate the changes that are taking place and constantly work for more positive changes in the community.